Updated at September 21st, 2023

Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to MySign, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the MySign Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit MySign and use the services.
• Service: The Contractor, by order of the Customer, provides the services presented on the website for creating a calligraphic signature and providing the Customer with access to personalized tutorial for the final version of the signature (training stencil and video tutorial) (hereinafter referred to as services), and the Customer undertakes to accept and pay for these services.
• Website: MySign’s site, which can be accessed via this URL: mysign.design
• You: a person or entity that is registered with MySign to use the Services.

Return & Refund Policy
Thanks for shopping at MySign. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services.

As with any shopping experience, there are terms and conditions that apply to transactions at MySign. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at MySign, you agree to the terms set forth below along with MySign’s Privacy Policy.

If there’s something wrong with the service you bought, or if you are not happy with it, you have 1 month to issue a refund.

If you wish to request a refund, kindly follow these guidelines:

• Send an email to order@mysign-studio.com with the subject line “Refund Inquiry” and provide detailed reasons for your refund request.
• Our team will review your case within 5 business days.
• If your request is approved, we will initiate the refund process. Please, note that the arrival of funds depends on the transaction speed of the bank transfer, which can take up to 10 banking days.

Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our service.

• Via Email: order@mysign-studio.com